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Maxio

Maxio
Formerly Chargify + SaaSOptics

Overview

What is Maxio?

Chargify provides a SaaS billing solution that handles free trial periods, one-time fees, promotions, refunds, email receipts. They support billing your customers by credit card or invoicing for larger accounts. Prices start at $65/month for 20 customers, and trend upward…

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Recent Reviews

SaaSOptics

8 out of 10
April 29, 2021
Incentivized
We currently use SaaSOptics in Finance for sending out and tracking invoices for our SaaS clients. It has cut down on invoicing time …
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Reviewer Pros & Cons

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Pricing

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Essentials

$599

Cloud
per month

Growth

Custom

Cloud

Scale

Custom

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.maxio.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $599 per month
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Product Details

What is Maxio?

Chargify offers Recurring Billing and Subscription Management. According to the vendor, Chargify Elastic Billing turns billing into a competitive edge for modern recurring revenue-based businesses that need to personalize and differentiate their offerings for the Relationship Economy.


Founded in 2009, Chargify has helped thousands of businesses manage millions of offers that drive billions in annual revenue. Chargify promises to remove billing bottlenecks and give front, corner, and back office teams the speed and flexibility to grow faster.


Maxio Features

  • Supported: Offer Management
  • Supported: Recurring Billing
  • Supported: Subscription Relationship Management
  • Supported: Revenue Retention
  • Supported: Subscription Analytics & Insights

Maxio Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Mobile Web

Frequently Asked Questions

Chargify provides a SaaS billing solution that handles free trial periods, one-time fees, promotions, refunds, email receipts. They support billing your customers by credit card or invoicing for larger accounts. Prices start at $65/month for 20 customers, and trend upward to $1,299/month for 10,000 customers

Maxio starts at $599.

Braintree, a PayPal service, Fusebill, and Recurly are common alternatives for Maxio.

The most common users of Maxio are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(58)

Attribute Ratings

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
Christopher L. Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We used SaaSOptics for a few things:
  1. Manage customer contracts.
  2. Invoice customers.
  3. Invoice collections.
  4. Link between Salesforce and QuickBooks.
  • Very easy to automate and keep track of invoices.
  • Great collections tools - automate messaging to customers that drives collections via cadences functionality.
  • Single source of the truth, maintains everything related to each customer's contract. Schedules out invoicing, revenue recognition, renewals along with storing actual contract and notes.
  • Our implementation process was a bit overwhelming. Too much information, too deep, should have focused on core functionality first. I believe they fixed this subsequent to our implementation.
  • Should be able to attach physical contract to the contract level, not at the customer level.
  • I never really used the analytics and reporting functionality, seems like it would have been great.
It fit our use case perfectly. We acquired hundreds of contracts with an acquisition (prior to had only a few contracts). Our business model completely changed and we needed to make sure there were no interruptions in billing and most important collections from these contracts. SaaSOptics helped me quickly get control of and manage these contracts and get processes in place.

Best used for recurring invoicing - monthly, quarterly annually, etc. Invoicing and collections can be automated without the need to hire staff.
Nikhil George | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Chargify as our billing platform. It manages all our customer subscriptions and facilitates payments via our payment merchant. A number of departments across the company use Chargify. The product department sets up and manages the Chargify integration with our application. Finance users Chargify to ensure customers have subscribed to the right plan and are charged correctly. Sales, customer support, and success use Chargify to view customer account information.
  • Scales well as our customer base grows
  • Good reporting and continues to improve
  • Stable product - no downtime except for scheduled maintenance which rarely requires app downtime
  • Needs to improve customer invoices. Currency customers who pay by credit card cannot be sent an invoice from Chargify, only a payment receipt. This means we have to manually generate invoices from our accounting system. Apparently this feature is coming, but we've been waiting for years.
  • Reporting could be better. We need multiple Chargify sites because each site can only charge in one currency. Unfortunately, the Chargify reports can't consolidate the multiple site data. Therefore you need to run separate reports for each site. This has resulted in us having to use another SaaS tool for reporting.
  • API could be improved. We use ChartMogul for our reporting due to limitations in Chargify's reporting. However, they have made the decision not to improve the integration due to continued technical issues with the Chargify API data. Other SaaS analytic tools have recently discontinued their integration with Chargify.
  • Pricing - for the limitations mentioned above, the monthly subscription price is quite high.
If you are a small startup, likely to be charging only in one currency, then Chargify will likely be suitable for you, as it was for us when we first started. However, as you expand and need to charge in additional currencies and require good reporting, you might find Chargify becomes more cumbersome. You do get a very stable and reliable billing platform with Chargify. I can't recall any downtime dues to issues. In the last 5 years, there have been only been 2 times where the app was down, both for scheduled maintenance. The communication leading up to the downtime was excellent, the app was up and running well within the maintenance window and everything kept functioning smoothly afterward.
Score 10 out of 10
Vetted Review
Verified User
I am an outsourced controller and selected SaaSOptics for my client who sells software as a service on a subscription basis. After attempting to track deferred revenue using an Excel spreadsheet, I knew that there had to be a better way. SaaSOptics allows us to track our contracts, automate billing and payment and generate very useful financial and analytic reports that allow us to better manage the business. It's also taken a huge burden off me as a controller when it comes to generating financial statements using Revenue Recognition.
  • Tracks revenue recognition and provides journal entries, simplifying the accounting process
  • Provides monthly and annual revenue recognition reports and analytics that allow us to manage the business more easily
  • Maintains all of our relevant contract info, including attachments
  • Automates recurring billing and payments
  • The dashboard is difficult to customize
  • I would like to be able to delete report snapshots and have a better way to organize saved reports
  • Chat feature for help would be nice
For any business that needs to follow ASC 606 Revenue Recognition standards - [they] need to ditch the spreadsheets and go with SaaSOptics.
Jodi Shaw | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Stave first looked into SaaSOptics so that we could accurately record deferred revenue and our subscription services. The integration with QBO and HubSpot has extended our use of the product from just being an accounting tool to being a tool for our sales and customer success staff. SaaSOptics allows reporting not only on subscription metrics but also on revenue, customer and project metrics, which has proven to be extremely beneficial.
  • Reports on subscription services
  • Reports on revenue deferrals
  • Integrations
  • Invoicing
  • Would love to have more control over reports, customization, and printing to PDF instead of just CSV.
If you are a SaaS provider needing a way to report on annual recurring revenue, monthly recurring revenue, or deferred revenue, then SaaSOptics would work for you.
Kim Mitchell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using SaaSOptics primarily for its revenue recognition and reporting functionality. Current users are myself, in the weeds and using it daily, and our CEO and Sales team who use it for various metrics. The biggest business problem it addresses is revenue recognition. It also provides great metrics for our Bus Dev team.
  • Revenue recognition. No more spreadsheets! It is robust and highly configurable.
  • Metrics around SaaS sales. ARR, MRR, TCV. All of these things are available quickly and easily,
  • Syncing with QuickBooks Online. Nice to not duplicate our efforts. You can continue to invoice using QB, or you can use SaaSOptics to invoice. The flexibility is appreciated.
  • I would like a bit more visibility into sub-customers. All sub-customers are currently listed under the parent. If there were a way to differentiate each sub-customer without having to drill down too far that would be great.
I would recommend SaaSOptics just for the revenue recognition functionality alone. It is robust, and I can finally trash my clunky spreadsheet. But it also comes with analytics and reporting functionality that is very useful as well, across Finance and Sales. I found the implementation to be useful, because we ended up migrating our own data, and in so doing, I was able to learn the software and how it works in a more complete way. I still have a lot to learn about the reporting, but I feel as though I understand how it works on its own, and how it works with QB. Getting our revenue recognition right for 2019 and onward was a high priority for us, since new revenue recognition standards are applicable to non-public companies this month. The process enabled us to "audit" our current year revenue recognition and make sure we have everything in place going forward for accurate, complete and current financial statements.
Eric Weiss | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Chargify is used for day to day transactions for our clients monthly, semi-annual, and annual payments to use our application. I use Chargify to monitor charges on clients' accounts for our records as well as being able to supply clients with any documentation that they need for their billing needs.
  • Chargify has a great and easy to use interface with a good flow that is easy to navigate.
  • They do a great job with the layout of their invoices. They're clean and easy to read.
  • They easily list my products to make sure I'm properly lining up details with what my clients should be charged for.
  • I'd like to see a more unique dashboard with analytics on the front end.
I think Chargify works for managing your monthly incoming revenue among your clients. It's a great interface for providing easy to read and easy to manage data. I like the fact that the application isn't crammed to fill in every gap, nook, and nanny of the page. Chargify provides what you need, nothing overly obnoxious.
Score 10 out of 10
Vetted Review
Verified User
I use Chargify for a SaaS company. I did a lot of research before choosing a vendor for this product because I wanted a solution that would scale and grow with us for years to come. After choosing Chargify, we couldn't be happier with our decision. Everyone we have worked with there has been top notch. Even the CEO, Lance, has been super responsive and helpful. He even helped us choose our payment gateway provider and we have been very pleased with them as well. Having this piece of the business figured out really made it easy to focus on other things and our launch was very smooth and everything has worked great.
  • Useful APIs, easy to integrate
  • Lots of features and customization, notification emails, receipts
  • Ability to invoice
  • Good reporting tools
  • don't have
  • much
  • to add here
We have had a great experience so far. They are a crucial vendor for us and we have not had any problems with them.
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